Welfare Benefits & Debt Advice

We provide free and independent advice and support in North Bristol and South Gloucestershire. 

Due to Covid-19 we now offer advice by telephone/email only.

We are open Monday - Thursday, 9.30 am - 4.30 pm. Please contact us by:

1. Filling in an enquiry form
2. EmailingThis email address is being protected from spambots. You need JavaScript enabled to view it.
3. Calling our contact numbers: 07731 842 763 or 07595 047 278

You can also visit the self-help page on our website which has a range of useful resources and links.

Debt advice

If you have money worries, our experienced Debt Advisers can:

>> explain your options for dealing with debt.
>> contact your creditors for you.
>> help manage enforcement action by creditors – eviction, bailiffs, court action etc.
>> check that you are getting the right income or benefits.
>> explain which debts are most important.
>> complete a financial statement with you.
>> assist with Debt Relief Order (DRO) applications.

Need help with water bills?

Bristol Water runs a number of special schemes to help people manage their water bills. This includes special tariffs for heavy water users and affordable payment plans for those on low incomes (or anyone struggling to pay their bill). We can explain all your options and even help you to complete the application forms.

Welfare Benefits advice

If you are having problems with welfare benefits, we can:

>> check that you are receiving the correct amount of benefits.
>> advise on benefit overpayments.
>> advise on tax credits, overpayments and renewal forms.
>> help you appeal benefit decisions, including representation at tribunal.
>> help with benefit claim forms such as DLA, ESA, PIP and Attendance Allowance.


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