Self help resources

Below are links to trusted websites, videos and factsheets that may be of help.

You can also view our useful contacts page by clicking here.

Covid-19 - Advice and Information

Citizen’s Advice Coronavirus - what it means for you -

Dealing with the financial impact -

Help with finance and bills -

Housing concerns -

What energy suppliers are doing to help customers -

NHS general guidance -

Government Guidance -

We Are Bristol pandemic hotline - FREE NUMBER Call 0800 694 0184 if you are concerned about feeling isolated, getting food, essential items or medicine. The hotline is now open seven days a week (8.30am-5pm, Monday-Friday, 10am-2pm, Saturday-Sunday).

Age UK Bristol helpline - Ring the helpline on 0117 929 7537 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Welfare Benefits

General information on benefits

Overview of all benefits from -

Bristol City Council, including housing benefit and council tax reduction -

South Glos council, including housing benefit and council tax reduction -

Independent information from Benefits and Work -

Find out what you are entitled to

Benefits calculator -

Benefits relevant to your situation -

Search for grants -

Help with PIP and ESA

Step by step guidance from the Citizen’s Advice to help you:

   >>Fill in a PIP form:

   >>Fill in an ESA form:

What is PIP? - click here to download factsheet

Guides on how to apply -

Videos on how to prepare for an assessment -

PIP descriptors - click here to download factsheet

Appeals and mandatory reconsideration -
                                                                         - Click here to download factsheet

Universal credit

General information -

Universal Credit roll out in North Bristol - download NBAC information sheet here

Preparing for Universal Credit - download NBAC information sheet here

Universal Credit: How to Apply - download NBAC information sheet here

Money Manager for Universal Credit Claimants (provided by Money Advice Service) -

Practice filling in Universal Credit and other online forms here -

Welfare reform

Benefit cap -

Sanctions -

Bedroom tax -

Future changes which may affect you -

Debt and Money

General information on debt and money -

Dealing with debt

A step by step guide -

Advice and practical solutions -

Sample letters to creditors -

Managing money

Beginners guide to managing your money -

Budget planning tools -



General information on housing -

Shelter Housing advice -

Shelter housing helpline - 0808 800 4444 

Bristol City Council Rogue Landlord Unit -

Housing repair sample letters -

HomeChoice Bristol -

HomeChoice South Gloucestershire -


A-Z of employment advice and guidance -


Guidance from Citizens Advice -

Citizen’s Advice Consumer Helpline (formerly Consumer Direct) – 03454 040 506


Guidance from Citizens Advice -

Refugee Support

Borderlands -

Bristol Refugee Rights -

Refugee Women of Bristol -


Family law

Guidance from Citizens Advice -

Mental Health and Wellbeing

Bristol Mental Health -


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