Advice Support Volunteer - MRs

If a client has had their benefit application turned down or they are unhappy with the decision they can challenge it by requesting a mandatory reconsideration. This role involves supporting NBAC clients with mandatory reconsideration requests through weekly client appointments. Currently, volunteers can be home-based or work from our office in Lockleaze.

What can you gain?

  • Experience of working with clients one-to-one.
  • Development of benefits knowledge and appeals system.
  • Full induction and role training, as well as access to wider NBAC training opportunities.

What does the role involve?

  • Assisting clients to complete mandatory reconsideration letters/applications and acting as an advocate for clients where necessary.
  • Writing letters requesting medical evidence from GPs or other healthcare professionals as appropriate.
  • Keeping accurate, confidential case records.
  • Working with the wider team offering Welfare Benefits support and advice.

Time Commitment

  • Flexible days
  • Half day a week
  • Minimum 9 month commitment

How to apply

Download the full role description here.

If you would like to apply, fill in our online application form.

Closing date: 24th September 2021.

Interviews: 5th October 2021.

Training for the role will involve committing to a maximum of 6 half-day sessions on a Tuesday from 19th October 2021.

Alternatively, contact our Volunteer Coordinator to find out more, or if you would prefer an application form by email.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone Helen on 07895 241028.


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